Terms & Conditions
Effective date: October 1, 2026
This Privacy Policy applies to Fresh Home Cleaning, a DBA of DAMARKO SERVICES LLC.
Service Estimates
Prices are based on the information provided by the client, including the size and condition of the property, type of cleaning requested, and any additional services.
If the actual condition of the property requires substantially more time or work than originally described, we may contact you to discuss a price or scope adjustment before continuing.
Scheduling and Access
Clients are responsible for providing safe and timely access to the property at the scheduled cleaning time.
You do not need to be home during the cleaning, but access arrangements must be confirmed in advance.
Cancellation and Rescheduling
We understand that plans can change.
If you need to cancel or reschedule your cleaning, please notify us at least 24 hours in advance. C
ancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a $50 late cancellation fee. The same fee may apply if our cleaner arrives at the scheduled time and is unable to access the property, or if the cleaning cannot be completed because basic utilities, such as water or electricity, are not available.
Payment
Payment is due upon completion of service unless otherwise agreed in advance.
We currently accept:
• Cash
• Zelle
• Credit cards
Credit card payments may be subject to a processing fee.
Tips are appreciated but never required.
Satisfaction Guarantee
Your satisfaction is very important to us.
If you're not happy with any item from our checklist, please contact us within 24 hours of the completed service and include photos. We will review the concern and, when appropriate, return to take care of it at no additional charge.
Satisfaction Guarantee
If you notice any damage after your cleaning, please let us know within 24 hours and include photos. Claims reported after this time may not be accepted.
Services We Do Not Provide
For safety and specialized-cleaning reasons, our standard services do not include:
• Wiping light bulbs or delicate glass fixtures
• Cleaning chandeliers or glass lamps
• Cleaning televisions or computer monitors
• Moving or lifting items weighing more than 25 pounds
• Climbing higher than two steps on a ladder
• Cleaning biohazards, blood, or bodily fluids
• Hoarding cleanup or heavy trash/debris removal
• Cleaning animal waste or litter boxes
• Pest or insect removal
• Heavy scrubbing of walls or doors
• Cleaning high or unsafe-to-reach areas or windows
If you are unsure whether a specific task is included, please ask us before the appointment.
Pets
Please let us know in advance if pets will be present during the cleaning.
Pets remain the owner's responsibility at all times, so please secure them when necessary for their safety and the safety of our team.
Allergies and Sensitivities
If anyone in the household has allergies or sensitivities to specific cleaning products, fragrances, or materials, please inform us before the appointment.
We will do our best to accommodate reasonable requests.
Delicate or Special Surfaces
Please inform us in advance if your home contains delicate or specialty surfaces, including natural stone, specialty finishes, fragile materials, or surfaces requiring specific cleaning products.
We are not responsible for damage resulting from undisclosed special-care requirements, pre-existing damage, wear and tear, weakened materials, or pre-existing cracks.
Valuables and Personal Items
Please secure cash, jewelry, important documents, fragile items, and other valuables before your appointment.
We recommend removing or safely storing any item of significant financial or sentimental value.
Photos for Quality Control
We may occasionally take photographs of cleaned areas for internal quality-control purposes.
In some cases, we may use general before-and-after photos to showcase our work. We will avoid displaying personal or identifying information.
If you do not want photographs taken or used, please notify us in writing before your appointment.
Changes to Services
We reserve the right to update our services, pricing, policies, and these Terms & Conditions when necessary.
The most current version will always be available on our website.
Contact
If you have questions about these Terms & Conditions, please contact us:
Email: freshhome.fl@gmail.com
Phone: 352-534-5554