Refund Policy
Effective date: October 1, 2026
This Privacy Policy applies to Fresh Home Cleaning, a DBA of DAMARKO SERVICES LLC.
Satisfaction Guarantee
If you believe an area included in your cleaning was missed or not completed to the agreed standard, please contact us within 24 hours after the service.
We will review your concern and, when appropriate, arrange a return visit to correct the issue at no additional charge.
Refunds
Because cleaning is a service that is completed at the client's property, payments for completed services are generally non-refundable.
Our first priority is to resolve any quality concern by returning to correct the issue. Refund requests will be reviewed individually and are not guaranteed.
Issues must be reported within 24 hours of the completed service.
Cancellation Fees
Appointments cancelled or rescheduled less than 24 hours before the scheduled cleaning may be subject to a $50 cancellation fee.
If the cleaning service has not yet been performed, the client will not be charged for the cleaning itself, except for any applicable cancellation fee or other amount previously agreed upon.
Service Scope
Refunds or free return visits do not apply to:
• Services that were not included in the original cleaning request
• Areas that could not be safely accessed
• Pre-existing stains, damage, discoloration, wear, or deterioration
• Results affected by conditions outside of our control
• Complaints submitted more than 24 hours after service
How to Contact Us
To report a concern, please contact us as soon as possible:
Email: freshhome.fl@gmail.com
Phone: 352-534-5554
Please include your name, service date, address or service location, and a brief description of the issue.